Awards

TeleTech named Among World's Best Outsourcing Service Providers for Third Consecutive Year in IAOP's 2011 Global Outsourcing 100® List Gartner Magic Quadrant Places TeleTech in the "Leaders" Quadrant Frost & Sullivan Recognizes TeleTech for Customer Value Enhancement

Delivering Consistency in a Challenging Mortgage Lending Environment
Business Solutions and TeleTech Loan Services have partnered to bring an enhanced mortgage origination and fulfillment solution to market to address the requirements of today's challenging lending environment. TeleTech's advanced technical infrastructure and operational expertise helps you create a world-class customer experience for mortgage origination and fulfillment.

Solutions that Offers Real-Time Loan Process Monitoring: 

• The TeleTech Loan Services' solution helps effectively manage the uncertainty of rep and warrant exposure through the combination of proprietary real-time fulfillment process feedback along with full data transparency and robust analytics.
• Take a snapshot of a loan at every stage of the fulfillment process and capture critical fraud root causes while still in process, minimizing risk and preserving your capital.
• Outsourcing solutions drive the highest level of quality using industry leading risk analytics modeling.

Regulator-Ready Reporting and Third-Party Monitoring Solutions:

• Solutions are built around Regulator requirements and include an advanced Regulator Reporting Package, including embedded Third-Party Arrangements Due Diligence reporting.
• Our solutions can even help reduce audit prep time and drive reduced regulator review levels on a long-term basis.

We Invest in Mortgage Fulfillment Resources so You Can Invest in Your Customers & Your Community:

• TeleTech Loan Services' experienced mortgage team can assist with loan origination, underwriting, processing, closing, quality control or post-closing. ABA members benefit from a lower, variable-cost mortgage fulfillment solution that provides the ability to manage the growing complexity of the mortgage origination business, while still offering scalability and flexibility with lower capital outlays.

TeleTech offers a full line of financial services vertical offerings including:

• Customer Innovation Solutions: Tailored to improve each customer's end-to-end experience, our solutions help build loyalty and drive the highest levels of satisfaction across all customer contact channels.
• Revenue Generation Solutions: Our Revenue Generation solutions deliver a comprehensive, revenue-driven approach that encompasses the entire customer lifecycle – Target, Acquire, Retain, and Grow – while leveraging the profitability potential of each customer. TeleTech's Service-to-Sales concept entails leveraging the existing flow of naturally occurring inbound contacts to introduce a revenue generation component through cross-sell and up-sell offers.
• Optimization Solutions: Automating and streamlining complex processes are the foundation of our Optimization Solutions. Using a unique blend of technology, Six Sigma process engineering, and process management, we improve efficiency and reduce errors to ensure operational consistency.
• Hosted Technology Solutions: The backbone of our solutions is our technology. Our software as a service (SAS) model provides clients with an attractive set of options for cost reduction and efficiency gain.

About TeleTech
TeleTech is a leading provider of comprehensive customer and enterprise solutions. TeleTech supports its clients' customer lifecycle management needs by helping them target, acquire, retain, and grow their customer base; and providing seamless integration and management of customer-impacting enterprise management services that support major business tasks. TeleTech is headquartered in Englewood, Colorado.

Mortgage Origination and Fulfillment at a Glance
TeleTech Loan Services' Mortgage Origination and Fulfillment Solution provides end-to-end or à la carte mortgage origination and fulfillment services. We manage the complete mortgage origination lifecycle on a turnkey basis with fully licensed representatives based in the United States. All services are provided as private label to keep your brand and messaging at the forefront. TeleTech's mortgage solution helps increase revenue and lower costs while improving efficiency and capital ratios.

For More Information
To learn more about the benefits of the partnership between Business Solutions and TeleTech Loan Services, please contact us:

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