Outsourcing of Technology Services

The vast majority of financial institutions outsource a variety of technology services. While outsourcing to affiliated or nonaffiliated entities can help financial institutions manage costs, obtain necessary expertise, expand customer product offerings, and improve services, it also introduces risks that financial institutions should address.

Regulatory Guidance
Risk Management of Outsourcing Technology

• FFIEC Guidance: Risk Management for Outsourced Technology Services, November 2000
• OCC Guidance on Bank Use of Foreign-Based Third-Party Service Providers, May 2002

Presentations

• ABA Webcast Presentation: Technology Outsourcing Due Diligence: August 2001
  FDIC: Due Diligence - The Regulator's Perspective (ppt)
• Alex Sheshunoff Management Services: Technology Outsourcing and Due Diligence - Community Bank Considerations (ppt)
• ABN AMRO: BITS Framework For Technology Outsourcing (ppt)

Publications

• The Future of Outsourcing – ABA Banking Journal, February 2002

ABA Endorsed Solutions

• Core Processing Solutions
• Internet Banking and eFinance Solutions
• Internet Banking Liability Insurance

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Questions? Please contact Doug Johnson for more information.